SHIPPING & RETURNS
Shipping Policy
At IKD Aqua, we take pride in delivering your custom-built, professional aquariums and aquascaping supplies in top quality packaging to ensure safe and timely delivery. Shipping costs vary depending on the size and weight of your order, and we will provide you with a shipping cost estimate before finalizing your purchase. We strive to offer fair pricing and transparent shipping policies to ensure customer satisfaction. If you have any questions or concerns about our shipping methods, please feel free to contact us.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from IKD Aqua. If you are not satisfied with your order for any reason, please contact us within 7 days of receiving your order to initiate a return or exchange. We offer refunds or exchanges on items that are unused, undamaged, and in their original packaging. The customer is responsible for return shipping costs. If you have any questions or concerns about our return and exchange policies, please feel free to contact us.